Privacy Policy

1. Introduction

Cogni's Adventures ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services.

We are based in Montreal, Quebec, Canada, and comply with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act respecting the protection of personal information in the private sector.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Email addresses (for newsletter subscriptions and account creation)
• Names (when creating accounts or making purchases)
• Billing and shipping addresses (for purchases)
• Payment information (processed securely by third-party providers)
• Age or date of birth (to ensure age-appropriate content)

2.2 Technical Information

We automatically collect certain technical information:

• IP addresses
• Browser type and version
• Device information
• Usage data and app analytics
• Cookies and similar tracking technologies

2.3 Children's Information

We do not knowingly collect personal information from children under 13 years of age without verifiable parental consent. Our services are designed for children aged 3-10, but we collect information from parents or guardians, not directly from children.

3. How We Use Your Information

We use your information for the following purposes:

• Providing and maintaining our educational services
• Processing transactions and delivering purchased content
• Sending newsletters and educational content
• Personalizing user experience and content recommendations
• Improving our services and developing new features
• Communicating with you about updates, promotions, and support
• Ensuring compliance with legal obligations
• Protecting against fraud and security threats

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in these limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers:

• Google - for database and authentication services
• Payment processors - for secure transaction processing
• Email service providers - for newsletter delivery
• Analytics providers - for usage statistics (anonymized)
• Cloud hosting providers - for website and app hosting

4.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Investigate potential violations of our terms

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your data is stored on secure servers and may be processed in Canada or other countries where our service providers operate. We ensure adequate protection regardless of location.

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Privacy Rights

Under Canadian privacy law, you have the right to:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Withdrawal: Withdraw consent for data processing
• Complaint: File a complaint with privacy authorities

To exercise these rights, contact us at hello@cognibook.com. We will respond within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

Types of cookies we use:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how you use our services
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Used to deliver relevant content (with consent)

8. International Data Transfers

While we are based in Canada, some of our service providers may process data outside Canada. We ensure that any international transfers comply with Canadian privacy laws and include appropriate safeguards.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date.

We encourage you to review this policy regularly to stay informed about how we protect your information.

10. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

If you believe we have not addressed your privacy concerns adequately, you may contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or visit www.priv.gc.ca.

12. Quebec Residents

Quebec residents have additional rights under Quebec's privacy legislation. For information about these rights, visit the Commission d'accès à l'information du Québec at www.cai.gouv.qc.ca.